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Ground handlers are meant to do the job of loading and unloading the baggage and freight when plane is on ground and parked at the terminal gate of airport. Also they ensure customer comfort by handling aspects such as cabin crew, catering and passenger service. Airport ground staff ensures safety by taking various preventive measures.
There are different duties of ground services which are explained below:-
1. Cabin Service – The purpose of cabin service is to ensure passenger comfort. While cabin cleaning comprises of the bulk of efforts , it also includes works such as refilling onboard consumables and washable items such as pillows and blankets.
2. Catering – Catering includes unloading the unused food and drink from the aircraft and load the fresh food and drink material for passengers and crew.
3. Ramp Services – This type of service includes towing with push back tractors,lavatory drainage, luggage handling,gate checked luggage guiding the aircraft into and out of the parking area, air cargo handling usually by means of cargo loaders.